This Privacy Policy applies to all services on the liqd platform. By using the platform, you are deemed to have accepted this policy.
01Introduction & Our Commitment
Liqd believes that every user's privacy is a fundamental right. When we collect your data, it is solely to provide you with a better experience. Our privacy policy is designed to keep you fully informed about how your information is used.
Please read this privacy policy carefully before registering with liqd. If you have any questions, reach out to our support team. We are committed to full transparency, and earning your trust is our top priority.
This policy is part of liqd's Terms & Conditions and should be read alongside it. Both documents together form the complete agreement governing your use of our services.
02What data we collect
Liqd collects two types of data — what you provide directly and what is collected automatically. Details are outlined below:
Information provided directly
| Data type |
When It Is Collected |
Requirements |
| Full name |
At the time of registration |
Mandatory |
| Mobile number |
At the time of registration |
Mandatory |
| Email address |
At the time of registration |
Mandatory |
| Date of birth |
At the time of registration |
For age verification |
| Identity document information |
For KYC verification |
If required |
| Payment information |
Transaction period |
Mandatory |
Automatically collected data
- IP address and device type
- Browser information and operating system
- Platform activity logs (login times, betting history)
- Cookie & location data (approximate only)
- Referral Source (How you found the platform)
We never collect your precise location (GPS), microphone, or camera data.
03How Your Data Is Used
Liqd uses your data only for specified purposes and never for anything else.
- Account management: For registration verification, login security, and account protection
- Payment processing: To process deposits and withdrawals
- Customer support: For troubleshooting and customer support
- Fraud prevention: To keep your account secure and detect suspicious activity
- Legal obligation: To comply with KYC and AML regulations
- Service improvement: To improve your experience on the platform
- Relevant offers: To send you relevant bonuses and promotions based on your preferences (with your consent)
There is always a lawful basis before your data is used. Your information is never processed without a valid reason.
04Cookies policy & tracking
Liqd uses cookies to keep the platform running smoothly. Cookies are small text files stored in your browser.
Cookie Type
- Essential cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your language and preferences.
- Analytics cookies: To understand how the platform is used (without identifying you personally).
- Marketing cookies: To show you relevant offers. You can turn this off at any time.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect how the platform functions.
05Data Sharing & Third Parties
Liqd never sells your data to advertisers or marketing companies. However, limited information may be shared in specific circumstances:
- Payment provider: Only the necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions
- Law enforcement: We may be required to disclose data under a court order or government directive
- Fraud prevention services: Third-party verification services may be used to prevent fraud and money laundering
- Technology partners: Data is shared with cloud and hosting providers under contract, solely for platform operations
Any third parties we share data with are held to the same privacy standards we uphold.
liqd does not permit any third party to use your data to market or sell their own products or services.
06Data protection measures
Liqd uses multiple layers of security to protect your data — not just in principle, but through real technical safeguards.
- 256-bit TLS/SSL encryption – applied to all data transfers
- AES-256 encryption – for stored data
- Two-factor authentication (2FA) – for account security
- Regular security audits (Penetration Testing)
- 24/7 server monitoring and unauthorized access detection
- Restricted staff data access – limited to those who need it
In the event of a data breach, liqd will notify affected users within 72 hours as required by law and will take all necessary protective measures.
07Your Rights & Controls
As a liqd user, you have full ownership of your personal data. All of your rights are outlined below:
Right to access
You can see exactly what data we hold about you
Right to rectification
You can correct inaccurate information
Right to deletion
You can close your account and request deletion of your data
Right to object
You can object to your data being used for marketing purposes
Right to Portability
You can download a copy of your data
Right to restrict processing
You can restrict the processing of specific data
To exercise any of these rights support@liqd.imto send us an email. We will respond within 30 business days.
08Data retention period
Liqd does not retain your data longer than necessary. Retention periods vary by data type:
- Account information: For the duration of your account and 5 years after closure (for legal compliance)
- Transaction history: Up to 7 years (as required by financial regulations)
- KYC documents: 5 years after verification
- Log files: Up to 90 days
- Marketing preferences: Until consent is withdrawn
Once the retention period ends, data is securely deleted or anonymized.
09Children's and minors' privacy
Liqd strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.
If we become aware that we hold data belonging to a minor, we will immediately delete that information and close the account. Parents or guardians who wish to report a concern are welcome to contact us.
10Privacy Policy Updates
Liqd may update this Privacy Policy as needed. If significant changes are made:
- A clear notification will be displayed on the platform
- You will be notified at your registered email
- You will be notified at least 7 days before any changes take effect
Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. We recommend checking this page regularly.
11Contact & complaints
For any questions, concerns, or complaints regarding our privacy policy, please get in touch with us:
- Email: support@liqd.im
- Subject line: Write "Privacy complaint" in the subject
- Response time: Typically within 2–3 business days
- Live chat: Contact support directly on the platform
For answers to common questions, visit our FAQ page See. For more information About us You can also visit this page.